MS Lync2013 - adoption toolkit (NextHop)
When it comes to the deployment of a new package, we always struggle with the same difficult part: the user. It's never easy to change working habits, to learn new processes and maybe abandon some tips and tricks you already follow for years. And this time, I have to admit that Microsoft anticipated that heavy change management piece with an interesting publication (via their Lync2013 community Blog) - with an extended Adoption Toolkit for Lync2013 users. The resource is great, well designed and, yes, cherry on the cake, free. You can get Lync RASK here: Lync 2013 Rollout and Adoption Success Kit . Oh! and BTW, you can also check the NextHop blog via TechNet portal: http://blogs.technet.com/b/nexthop/