As KM finally grown up? is the title of an interesting article you can read on the Knowledgeboard (check http://www.knowledgeboard.com/item/2874) where Jane McKenzie analyzes 4 major trends of evolution:

1. The globalization and the partnership structure (involving more stakeholders in your business value chain) has a dual side. Being more flexible and acquiring knowledge on demand has a price: adding a partner is adding a layer of complexity and cultural perceptions. This is a real challenge;

2. The customer is always right: increased expectation on the customer side requires more innovative ideas and approaches. That is why innovation is a real KM topic and why knowledge managers and workers have to take care of it;

3. Knowledge on the move: The HR challenge resides in the knowledge expertise and knowledge retention. All companies in the world need to identify, share and acquire available and experienced knowledge before it leaves the company (on retirements for example);

4. Keeping the peace and the pace: in that final point resides a potential good future for the KM practices. Knowledge managers could play a strategic role in companies for accelerating innovation, decision-making, improving knowledge sharing in international networks etc.

An interesting prospective reading!

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